FAQs
Discover your perfect fit with Silque Bridal’s Size Guide. View measurements in cm and inches for easy reference. All sizes are approximate; for a flawless fit, choose our custom sizing included with every gown.
General
Who creates Silque gowns?
All Silque dresses are brought to life by our in-house design team. You may choose from our existing silhouettes, share inspiration photos of gowns you admire, or request our custom sketch service ($50) to see your ideas illustrated before production.
Which payment methods do you accept?
We accept Visa, Mastercard, Amex, and PayPal. Installment options are available through Shop Pay with zero interest.
Sizing & Fit
How do I determine my size?
Unlike traditional brands that force you into a standard size, Silque specializes in made-to-measure gowns. We strongly recommend using our How-to-Measure Guide to take your measurements at home (or with a local tailor). We use your specific body measurements (Bust, Waist, Hips, Hollow-to-Hem, etc.) to draft a pattern just for you.
What if I lose or gain weight before the wedding?
We recommend submitting your measurements closer to your wedding date. Most of our gowns are designed with construction methods (like lace-up corsets or strategic seam allowances) that allow for a flexible fit of +/- 1 to 2 inches.
Will my dress fit perfectly straight out of the box?
Our goal is a perfect fit, and most brides find their gowns fit beautifully upon arrival. However, bridal sizing is an art. Minor adjustments (such as tightening a strap, taking in the waist slightly, or hemming) are very common to achieve that flawless "glove-like" look. We recommend budgeting a small amount for final alterations with a local seamstress.
Order & Timeline
How long does it take to make my dress?
We pride ourselves on our efficiency. Since every gown is handcrafted in our own atelier (not a third-party factory), our standard total timeline (Production + Delivery) is typically 20–35 days.
Do you offer Rush Orders?
Yes! If your wedding is just around the corner, please email us at silquebridal@gmail.cocom. We can often expedite the process to 15–20 days total for a rush fee, ensuring you have your dream dress on time.
Where are Silque gowns made?
Every Silque gown is ethically designed and handcrafted in our own private atelier in Hanoi, Vietnam. Our team consists of skilled artisans, pattern makers, and embroiderers who are treated with respect and paid fair wages.
SHIPPING & DUTIES
Do you ship internationally?
Yes, we ship worldwide via trusted carriers like DHL, FedEx, or UPS. All shipments are fully tracked and insured.
How much is shipping?
We are pleased to offer Free Worldwide Express Shipping on all bridal gown orders.
Will I have to pay customs duties/taxes?
For US Customers: No. For orders under $800, there are typically no import duties.
For International Customers (UK, AU, EU, CA): Import duties, VAT, and taxes are determined by your local government and are the responsibility of the recipient. We recommend checking with your local customs office to estimate these costs before ordering.
RETURNS & CANCELLATIONS
What is your Return Policy?
Because our gowns are made-to-measure specifically for your unique body and preferences, we cannot accept returns or exchanges for fit issues or change of mind. This is standard practice in the custom bridal industry.
Can I cancel my order?
You may cancel your order within 24 hours of purchase for a full refund. After 24 hours, production begins (fabric is cut and materials are sourced), so cancellations are subject to a material fee.
What if my gown arrives damaged?
We have a rigorous quality check process before shipping. However, in the rare case of a production defect or damage during transit, please notify us within 48 hours of delivery with photos. We will make it right immediately (either by covering repair costs or providing a replacement).
PAYMENT
What is your Return Policy?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay.
Can I pay in installments?
Yes! For US customers, you can choose Shop Pay Installments at checkout to split your purchase into 4 interest-free payments.